Freefall Support
We usually reply within 1–2 business days.
Frequently asked questions
What is free, and what does Freefall Pro include?
Free, forever: logging dives in every discipline, the full logbook, personal bests, the last 90 days of your progression chart, one saved spot with its conditions log, your first apnea table session, and PDF and CSV export of your whole logbook. Freefall Pro is a single one-time purchase — never a subscription — and adds unlimited spots, the gear quiver with service reminders, all-time progression with full analytics, and unlimited CO₂ and O₂ apnea tables.
How do I restore my purchase on a new iPhone?
Open More and tap Restore Purchases, signed in with the same Apple Account you bought it with.
Which disciplines can I log?
Depth: CWT, CWTB, FIM, CNF, VWT and NLT. Pool: STA, DYN, DYNB and DNF. Each discipline keeps its own personal best, so a bi-fin dive is never ranked against a monofin one.
Why is my dive profile marked as estimated?
Freefall draws the profile from the times you enter. With only a total dive time it assumes the descent and ascent took equally long. Add your descent time (and any hang at the bottom) when editing the dive to draw it from your own splits.
Does Freefall record my dives from my watch?
No. Freefall is a logbook: it records what you enter and is not a dive computer. It does not read Apple Health or dive-computer data in this version.
How do the apnea tables work?
Enter a comfortable dry max breath-hold and Freefall builds a standard 8-round table: CO₂ keeps the hold fixed at half your max and shortens the rest; O₂ keeps the rest fixed and lengthens the hold up to 80 % of your max. Haptic and spoken cues let you train with your eyes closed. Tables are dry training only — never in water alone. If you leave the App during a session it pauses, and resumes when you come back.
My gear service reminder didn't arrive.
Reminders are local notifications at 9:00 on the due date. Check that notifications are allowed for Freefall in iOS Settings. The due date always shows on the item either way.
How do I export my logbook?
Open More → Export logbook. The PDF is ready to hand to an instructor or attach to course paperwork; the CSV opens in any spreadsheet, with units in the column headers. Files are made on your iPhone and go only where you send them.
Does it need an internet connection?
No. Freefall works offline. Only map imagery and purchasing or restoring Pro need a connection.
Does my logbook sync between devices?
Not in the current version — everything is stored on the iPhone you logged on. Your normal device backup carries it to a new phone, and you can export it at any time.
How do I delete my data?
Delete any dive, spot or gear item inside the App, or delete the App to remove everything. Nothing is stored anywhere else. See the Privacy Policy.
I found a bug or want a feature.
Email contact@imaigination.art with a short description and your iPhone model and iOS version. Feature requests are genuinely read.